Shop with Confidence ā Free Exchanges & Easy Returns (Australia)
Here at Curvy, your happiness is our top priority. If youāve purchased something and itās not quite right for you, weāre here to help! We want you to shop with confidence knowing that we make returns and exchanges easy and stress-free.
Relaxed Returns Within Australia
- 100 days to return items, giving you plenty of time to make sure youāre happy with your purchase.
- Free returns on your first order ā because we want you to have a great shopping experience.
- Exchanges are completely free, with standard postage covered both ways for Australian customers. Thatās our Love It Guarantee! You can exchange as many times as needed to get the perfect fit!
How It Works
- Keep tags on: Please keep the tags on your items until youāve tried them on to ensure the fit is just right.
- Already removed the tags? Donāt worry! Contact us and weāre sure we can help.
- Book a Virtual Fitting: If the size isnāt right or the fit feels off, our experienced Bra Fitters can help you find your perfect size.
- Click here to start the returns process.
Please Note: We cannot accept returns on Final Sale or Clearance items, Briefs/Knickers, or Swimwear without a hygiene sticker, unless the item is faulty.
Exchanges
Weāll cover the return postage cost for the items youāre returning, as well as the shipping costs for sending the exchanged items back to you. Thatās our Love It Guarantee ā weāll do everything we can to get you the right fit!
Store Credit
If youāre unable to find the right replacement, we will gladly issue store credit for your returned items, and weāll pay for the return postage.
Refunds
If you choose a refund, weāll send you a prepaid returns postage label. The return postage cost of $9.50 will be deducted from your refund.
First order? We will happily cover the return postage cost!
Opting for an exchange or store credit? Weāll cover all return postage costs.
Important: If youāre returning an item for a refund, please note that the original postage costs (if any) are not refundable. However, for Australian customers choosing an exchange, weāll cover the postage both ways ā as many times as needed ā until you get the garment you LOVE!
How to Return for an Exchange or Refund
Click here to start the returns process.
Need help? For instructions on how to generate a return label, click here.
For returns from the USA, click here to see the instructions on our USA site.
Returns from New Zealand and Other Countries (excluding USA)
Our relaxed returns policy still applies; however, we are unable to offer free postage on exchanges. We recommend that you return your items to us with tracking as we are unable to process the return without the products.
Click here to start the returns process.
